1. Verify that your email address on record (you can check this in My Account on the home page) is correct and that your are checking the right email account for the email.

2. If the email address on record is correct, check to make sure the email didn't go into your Spam/Junk/Trash folder.

3. If you find that the email is going to your Spam/Junk/Trash folder, most email clients have an option for you to mark that email as non-spam/junk/trash. Once you do that, all future emails from that email address will go to your Inbox. See your email client's help section for more information on how to do this.

4. If you are still not receiving email, it's possible that the email is being bounced back to us because your email client thinks it is spam. To make sure this doesn't happen, you can whitelist the email address that will be sending you emails. To whitelist an email address means you add it to a list of contacts from whom you deem it acceptable to receive email and they should not be sent to the Spam/Junk/Trash folder. Please see your email client's help section for more information on how to do this.

Back to Help Index